How We Collect It

1. You Provide It: When you sign up, upload content, or contact us.

2. Automatically: Through cookies, web beacons, and analytics tools like Google Analytics.

3. From Third Parties: Payment processor (Stripe) or fulfillment partners, if necessary.

3. HOW DO WE USE YOUR INFORMATION?

We use personal information for various business and commercial purposes:

1. Provide & Improve Our Services
   a. Fulfil and deliver products, create keepsake books, and maintain user accounts.
   b. Analyse trends and usage patterns to enhance user experience.



2. Payment Processing
   a. We use Stripe for transactions and do not store card data on our servers.



3. User-Generated Content & AI/Transcription
   a. We retain photos, audio, videos, and transcripts to produce personalized Love Retold products.



4. AI/Transcription Services: We may partner with a third-party transcription service (“Transcription Provider”) to convert audio or video recordings to text. a. Any voice data processed by the Transcription Provider is used only to generate transcripts and is not treated by us as biometric data.
   a. We do not share these recordings or transcripts with unrelated third parties beyond fulfilling the transcription service and your keepsake book creation.



5. Communications
   a. Send transactional emails (order confirmations, shipping updates).
   b. Send promotional emails/newsletters if you opt in (you can unsubscribe at any time).



6. Analytics & Cookies
   a. Use Google Analytics (and similar tools) to understand how users navigate our site and to improve features.
   b. See “Cookies and Tracking” below for more details.
   
   

4. LEGAL BASES FOR PROCESSING (WHERE APPLICABLE)

When required by law (e.g., EU/UK residents), we process personal information under valid legal bases:

1. Consent: You’ve given permission for specific uses (e.g., marketing).

2. Contract: Necessary to fulfill contractual obligations (e.g., producing your book).

3. Legitimate Interests: Improving our services, preventing fraud, securing our platform.

4. Legal Obligations: Compliance with applicable laws and regulations.
   
   

5. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

1. Service Providers
   a. Payment Processor: Stripe
   b. Fulfilment Partners: Printers or bookbinders (receiving shipping details)
   c. Analytics: Google Analytics
   d. Transcription Provider: For audio/video transcripts, bound by confidentiality
   e. Cloud Hosting: Secure servers storing your content



2. Business Transfers
   a. Potential sharing during a merger, asset sale, or financing; your data may be transferred to new ownership.



3. Legal or Regulatory Requirements
   a. If required by law or in response to valid requests by government authorities.

We do not sell or rent your personal data for monetary gain.


6. INTERNATIONAL DATA TRANSFERS

We are based in the United States, and the information we collect is governed by U.S. law. However, you may access or use our Services from anywhere in the world:

1. Data Storage in the U.S.: Your personal data may be transferred to, stored, and processed in the U.S.

2. Safeguards: For users in jurisdictions requiring data export mechanisms (e.g., EU/UK), we rely on Standard Contractual Clauses or other legally valid transfer mechanisms to ensure adequate protection of your data.

By using our Services, you consent to your information being transferred to our facilities and to the facilities of authorized third parties as described in this policy.

7. COOKIES AND OTHER TRACKING TECHNOLOGIES

We use cookies and similar tracking to:

1. Recognize you on our site

2. Provide core site functionality

3. Analyze site traffic using Google Analytics

4. You can modify your browser settings to refuse cookies, though some site features may not function properly.

5. We may also use other tracking technologies like web beacons or pixels to track user engagement. For questions about cookies or tracking, please contact us.
   
   

8. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you choose to register or log in via a social media account (e.g., Facebook, Twitter), we may access certain profile info from the platform. We’ll only use such data according to this Privacy Policy.

9. HOW LONG DO WE KEEP YOUR INFORMATION?

1. Indefinite Storage (User Content): We keep user-generated content—photos, audio, video, transcripts—indefinitely unless you request deletion.

2. Transactional Data: Payment and order details are typically retained as needed to comply with legal obligations (e.g., up to 7 years for tax or financial recordkeeping).

3. Deletion Requests: If you ask to delete your data, we will remove or anonymize it, unless a longer retention is required by law or for legitimate business interests.
   
   

10. HOW DO WE KEEP YOUR INFORMATION SAFE?

We take commercially reasonable measures, including:

1. Encryption in Transit: SSL/TLS for data transfer

2. Secure Storage: Restricted-access servers and role-based permissions

3. Regular Assessments: Ongoing monitoring, vulnerability scans, and periodic reviews

Data Breach Notification: In the event of a security breach compromising your personal data, we will notify affected individuals and relevant authorities as required by applicable state or federal laws, typically without undue delay after becoming aware of the incident.

No electronic transmission or storage is completely secure. We cannot guarantee absolute security.

11. DO WE COLLECT INFORMATION FROM MINORS?

1. We do not knowingly collect personal data from children under 18.

2. If minors appear in uploaded photos or videos, the uploader is responsible for having proper parental/guardian consent.

3. If we discover that a user under 18 has created an account or uploaded content without consent, we will take appropriate steps to remove the information or deactivate the account.

4. A verified parent/guardian may request removal of a minor’s data by emailing robert@loveretold.com.
   
   

12. YOUR PRIVACY RIGHTS

Depending on your jurisdiction (e.g., California, Colorado, Connecticut, Utah, Virginia, etc.), you may have the right to:

1. Access the personal data we hold about you

2. Delete your personal data

3. Opt Out of certain data uses (e.g., targeted ads, sale of data)

4. Non-Discrimination for exercising these rights

To submit a request, email robert@loveretold.com. We may verify your identity before acting on any request. We strive to respond within the timelines prescribed by applicable laws.

13. CONTROLS FOR DO-NOT-TRACK FEATURES

We currently do not respond to “Do-Not-Track” (DNT) signals because no uniform standard exists. If a standard emerges, we will follow it accordingly.

14. UNITED STATES RESIDENTS’ SPECIFIC PRIVACY RIGHTS

1. California (CCPA/CPRA):
   a. Right to Know, Right to Delete, Right to Opt Out of Sale/Sharing, and Non-Discrimination.b.
   b. We do not sell personal information.
   c. California users under 18 may request removal of content they posted publicly.



2. Other States (e.g., Colorado, Connecticut, Utah, Virginia):
   a. Similar rights to access, delete, correct data, and opt out.
   b. Contact robert@loveretold.com to exercise these rights.
   
   

15. OTHER REGIONS’ PRIVACY RIGHTS

If you reside outside the U.S., including in the EU/UK, Canada, Australia, or New Zealand, you may have additional rights under your respective data protection laws (GDPR, PIPEDA, etc.). Please contact robert@loveretold.com for requests or questions.

16. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this policy as needed to remain compliant with changing laws or to reflect new business practices. The “Last Updated” date will change accordingly. For material changes, we may notify you by email or post a prominent notice on our website.

17. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Data Protection Officer (DPO): Robert, DPO
Email: robert@loveretold.com

For any questions or comments about this Privacy Policy, please reach out to us using the contact information above.

18. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

Access/Update: If you have an account, log in to manage your profile or content settings.
Deletion/Portability: Email robert@loveretold.com with your request, and we will respond per applicable data protection laws.

By using our Services, you acknowledge that you have read and agreed to this Privacy Policy. If you do not agree with any of these terms, please discontinue use of our Services.